How a Montgomery County, Virginia UPS driver ruined my family’s evening…and maybe week.

7 Sep

My wife works in sales. Periodically she has to ship training materials to locations around the state. This is one of those weeks.

Last week, she went to our local UPS Store to ship a package from Richmond to Montgomery County. It had to be there today. If it’s there later than 7:30 tomorrow morning, it’s too late. So she paid the extra rate for guaranteed delivery by close of business today.

Around 1:00 p.m. today she called UPS to track the package. She was told that before noon the driver had attempted to deliver the package but that the addressee was no longer at that address. He. Was. Wrong.

So, when I got home after 6:00 p.m., she was STILL trying to get an answer from UPS. In the course of conversation she determined that the driver never actually went inside the building. She clarified the address.

Apparently that was a mistake.

Seems UPS took it as an “address change” which automatically delays the “guaranteed by close of business today” for 24 hours.

Huh?

Another hour or so on the phone with no luck.

To his credit, the manager of the local UPS Store got on the phone and located the package. The trainer should be able to go to the airport tonight to pick up the package.

If not, my wife has to get up at 3:00 a.m. and drive to Montgomery County.

Oh yes, we’ll be getting those shipping charges back.

And using them to send things from FedEx.

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One Response to “How a Montgomery County, Virginia UPS driver ruined my family’s evening…and maybe week.”

  1. Natassia September 7, 2010 at 7:43 pm #

    And is anyone surprised UPS desperately sought a bail-out?

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